We know pets are afraid of the veterinarian—it’s just a fact of life. And while we can’t verbally communicate to your furry friends that we are here to help, we have taken a huge step to show them that we are the good guys: we are proud to say that Bethany Family Pet Clinic is now the very first Fear-Free Certified practice in the state of Oregon! Since we became Fear Free certified, we have been incredibly pleased with the client and patient responses to our tactics for reducing fear and anxiety.
What is Fear Free Certification?
If you’re unfamiliar with this achievement, the Fear-Free Certification Program is a training course that helps veterinarians modify clinic procedures, handling and facilities to help pets feel safe and comfortable while receiving the medical care they need.
How Does a Practice Get this Distinction?
To become Fear Free Certified, all aspects of our hospital were evaluated, including culture, leadership, client education, facilities, patient visits, staff training and more. Additionally, a Fear Free Practice Certification Veterinarian performed an on-site visit where they reviewed and then ultimately approved us.
We’re Here for Your Pets.
Riley is a sweet, older golden retriever who is a great example of how Fear Free practices can help a pet—and their family.
While living in southern California, Riley went to a small vet clinic where he knew the doctors and staff since puppyhood. Unfortunately, his last few visits to that clinic were with a new veterinarian who was frightened by Riley’s barking. That doctor required Riley to be muzzled when at the clinic and noted that he was a dog whose behavior was of concern. Previously, Riley’s family and staff knew him as a gentle canine with no aggression or behavior issues.
When he came to Bethany Family Pet Clinic, Riley was scared and very nervous in the new environment. Still, his mom and Dr. Reyes didn’t think he needed a muzzle. Instead, Dr. Reyes took time to sit with him and get him comfortable, hoping to avoid using a muzzle. We also covered Riley’s eyes with a towel for routine care and vaccines. Everything went smoothly—no muzzle needed.
Since that time, Riley has warmed up to Dr. Reyes significantly and actually rubs up against her for affection. Using other Fear Free strategies, our technicians have been able to trim his nails, administer vaccines and do X-rays with no problem. Riley has come so far from being misunderstood and frightened by vet visits. Instead, he gets praise and treats for being such a good boy!
We love our clients and their pets and are proud to have taken this next step. Currently, our team is hard at work becoming Level 2 Certified, which means that we’ll have even more ways to help you and your pets. We look forward to leading the way for Oregon’s veterinarians.
Click here for more information on Fear Free Certification.
For any questions for us, contact (503) 614-9061.